We hope that you find your English Rose product to your satisfaction, but we understand there are times you may want to return an item for exchange or refund.
If you would like to cancel and return your order, you must notify us at; firstname.lastname@example.org, within 7 working days of receiving your order to qualify for an exchange or refund. English Rose only accept returns that are unopened, unused, and in their original packaging and therefore in a re sell-able condition. We do not refund the cost of returning an item, unless the item is faulty, not as described or unfit for purpose.
We cannot accept liability for goods that are lost or damaged in transit, so please package all items securely and to withstand delivery, or we might not be able to refund you. We recommend using track-able/registered delivery and keeping the receipt.
We cannot be responsible for interest charges made by PayPal, your debit or credit card company while waiting for returns to be refunded.
All sales of our digital products (pdf patterns) are final. Online downloads are non-refundable once you’ve completed the checkout process and the delivery of the product has started. If you have a query about our download purchases, please email us at; email@example.com, before you complete the checkout process.
If your online download is not working, please let us know; firstname.lastname@example.org.