English Rose

HANDMADE GIFTS IN THE COTSWOLDS FOR FRIENDS AND FAMILY OR SIMPLY FOR YOU.

Frequently asked questions

What brand of material do you use?

We select only top quality materials for all of our products, we chose KONA fabric for the majority of our products, due to its durability and depth of colour.

 

Do your PDF patterns include instructions?

Yes. We want you to be overjoyed with you own creation as we are with ours, therefore our patterns include full instructions, with purchasing list for materials and other items required.

 

What if I run out of materials whilst making one of the kits?

All of our kits have been measured out accurately and come with the majority of materials required (you will be required to purchase cushion stuffing yourself – this helps to keep the shipping costs down for you), however if for any reason you require additional fabric or other materials, please ask us, and we will see what we can do, info@english-rose.org.uk.

 

What is your returns policy?

Please see our returns page.

 

Do you sell wholesale?

As a small company, we keep minimal stock. But if you’d like to buy more than what is listed as available, please ask us, and we will see what we can do, info@english-rose.org.uk.

 

How much is shipping?

We try hard to keep our postage and packing costs low, and only charge you what it costs to package and deliver your order, we use standard 3-5 day Royal Mail shipping, and shipping prices will be made clear before you complete your order.

 

Do prices include VAT?

Prices include VAT. Shipping is calculated at checkout. Payment is required at checkout.

 

If the question you have is not above, please don’t hesitate to ask info@english-rose.org.uk.